This policy explains when you can get a refund for an online course or PDF notes bought on dkacademy.co.in from DK Academy. Please read it before you pay.
1. Digital courses and notes
Our online courses and PDF notes are digital products. Access is given immediately after payment, so once a course or notes pack has opened in your account, the order cannot be cancelled and is generally not refundable. Please watch the free lessons and read the course page before buying.
2. When we will refund
- Double payment: you were charged more than once for the same course.
- Payment taken, access not given: money was debited but the course did not open in your account, and we cannot fix it within 3 working days.
- Course withdrawn by us: we remove a course before you could use it.
- A technical problem on our side that stops the course from working for you and that we cannot fix within 7 days of your complaint.
3. How to ask for a refund
Write to us within 7 days of the payment with your account mobile number, the course name and the payment ID:
- Phone / WhatsApp: +91 76320 96003
- Email: contact@dkacademy.co.in
- Address: DK Academy, Shikarpur, West Champaran, Bihar - 845451
4. How the refund is paid
An approved refund is sent back to the same payment method (card, UPI, net banking or wallet) within 5–7 working days. Your bank may take a few more days to show it. Access to the refunded course is removed.
5. Failed payments
If a payment fails but money is debited, it is usually returned automatically by your bank or the payment gateway within 5–7 working days. If it is not, contact us with the payment ID.
6. Classroom batches at the institute
Fees for classroom batches are paid at the institute office. Refunds or adjustments for these fees follow the rules told at admission — please contact the office.